Safety focused interaction design
Ambu’s new NEOX ECG electrode for premature babies is an innovative novelty in its field. Safe handling of the electrode with small patients that weigh around 1 kg is a challenge. design-people contributed to a user guide, that ensures safe and smooth handling of the electrode. Different visualisation styles and illustrations were tested with users in order to make the messages clear.
Moreover, the new user guide makes it possible to use the same illustrations on packaging, hand-out and in an animated flash version of the user guide – creating a more unified communication.
Services: user guide illustrations, user research & user feedback, graphic refinement, animated flash version of user guide
Uncovering new user benefits in hearing aids
How to explore new potential user benefits for hearing aid users and transform them into innovative product concepts? This challenge was addressed in a joint venture between Oticon’s design team and design-people. User field studies in USA and Denmark created a solid basis for framing user profiles and user needs. Based on multi disciplinary ideation workshops, new product and service concepts were designed, user tested and matured into refined models and use scenarios. These were used to make strategic decisions about future product portfolio and system design.
Services: User research, concept ideation, use scenarios, design & interaction ideation, user feedback, designline
Expert knowledge for a new user experience strategy
During 2 intensive days, design-people’s team of interaction experts and Radiometers own R&D team developed the foundation for Radiometers new user experience strategy.